OPERATIONAL EXPECTATIONS
The Mpumalanga Gambling Board recognises that the residents, visitors and
industry role players within the Mpumalanga Province are entitled to the
following assurances:
- That all statutory and legislative requirements are met.
- That all role players in the gambling industry, including directors,
key employees and employees are suitable.
- The monitoring of industry practices to ensure community benefits
and public confidence.
- Firm and fair regulation, consistent with the provisions of the legislation.
- Prompt response to licensing applications.
- Fair administration in respect of dealing with unsuitable and inappropriate
activities and operations by licensees.
- Prompt resolution of patron complaints.
- Internal operating processes in accordance with good corporate management
practices.
- Timely and accurate reporting.
- Research to support and contribute to an understanding of the gambling
industry and the impact thereof, and
- Adherence of both staff and members of the Board to the code of conduct
of the MGB.
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